Evention Customer Success Stories

With Evention, leading hospitality companies are better able to quickly and accurately calculate their employees' wages resulting in a more effective process and increasing their employees' satisfaction.

	Hyatt Regency Chicago The Hyatt Regency's complex union contract, cumbersome gratuity distributions, and time-consuming data entry process led to the creation of Evention. Since Evention has been implemented, the banquet payroll process that was taking up to 40 hours a week has been reduced to less than an afternoon.
	Westin Boston Waterfront The Westin Boston Waterfront recently moved from a simple gratuity distribution process to a more complex labor contract that requires distributions per event. To handle this change, the Waterfront implemented Evention and now has the flexibility to add rules for its banquet servers, captains, bartenders, and other employee types that are migrating to new gratuity compensation distributions methods.
	Grand Hyatt San Francisco The San Francisco labor contracts for banquet payroll are extremely complex with issues ranging from guaranteed minimum gratuities to fixed fee tips for specific events and employee types. Shift pay drives wage calculations while employees working extra covers also receive additional compensation.
	Ocean Reef Club As a premier resort, service charges are applied throughout the property.  Numerous outlets have to manually calculate the gratuity distribution with various rules and special exceptions, and then provide the results to payroll for processing.  Evention is utilized to streamline this cumbersome process in the banquet department as well as Room Service, Housekeeping and 14 restaurants and bars.   By managing all of the various outlets with one system, Ocean Reef no longer has to handle multiple spreadsheets, but can easily see employee and event data across several departments.
	Westin Times Square New York The New York area contains some of the most complex gratuity distributions for the hospitality industry in the United States.  Covers served, shares worked, and employee types are all used to determine the percentage each employee receives or contributes to a pool of gratuities.  Evention is being setup to automate this process which currently relies heavily on manual calculations to determine the distributions.
	McCormick Place Convention Center With 2.6 million square feet of meeting and exhibit space, McCormick Place is the largest convention center in the United States, and this size is reflected in the complexity of the rules governing the distribution of the gratuities, shift pay wages and scheduling. Evention is able to import from McCormick Place's custom Sales software before the events occur to schedule the employees and generate function sheets and work cards for the Captains and Servers. With this detail in place, after the events are competed, Evention is able to re-import revenue data to get the final check amounts and handle any net changes and overtime for the employees, significantly reducing the overall time spent managing the gratuity distribution process.
	Hyatt Regency Grand Cypress In Florida, gratuities are generally distributed based on the hours an employee works over a pool period. Complexities such as managing adjustments, weighting hours by employee type, and distribution of multiple service charges to servers, housemen, captains, supervisors, and convention center personnel create a challenging payroll process.
	W Chicago LakeShore The W Chicago Lakeshore's banquet payroll includes the full spectrum of gratuity distribution complexities including shift pay based wages, gratuity distributions by meal period, and guaranteed minimum gratuities for specific employee types. Evention has been setup to automate these rules with consistency for every pay period. Event gratuity information is imported from DelphiTM on a daily basis, and the payroll data is exported to SAPTM at the end of the pay period. Payroll, accounting, and banquets have instant visibility to event payroll through Evention reports.
To learn more about how Evention has handled complex gratuity distributions and wage calculations throughout North America, click here.